How can we help you?

Literally just 3 steps:

1. Sign up: Click "Start Setup" and enter your email
2. Name your studio: Type your business name (e.g., "Sarah's Yoga Studio")
3. Set your hours: Click the days you're open, set your hours

Done! You'll get a booking link like yourstudio.gigschedule.com

We pre-fill everything with smart defaults. You can customize later.

From your dashboard:

1. Click the big "+ New Appointment" button
2. Select (or create) a client
3. Pick a date and time
4. Choose a service (or create one)
5. Click "Save"

💡 Pro tip: You can drag appointments around on the calendar to reschedule them!

Share your booking link! It's in your dashboard header.

Your link looks like: yourstudio.gigschedule.com

Ways to share it:

• Text it to clients
• Post on Instagram/Facebook
• Add to your email signature
• Put it on your business card
• Link from your website

That's it! Clients click, pick a time, book. No app download needed.

This is the magic feature that saves your revenue:

1. Client cancels → spot opens up
2. System instantly texts people on your waitlist
3. First person to tap "Yes" gets the spot
4. Appointment auto-books, everyone else gets notified it's filled

Real stat: Studios see 40% fewer empty slots after cancellations. That's real money!

Clients can join waitlists from:

• Your booking portal (when a time is full)
• The AI booking agent
• You can add them manually

Perfect for weekly classes or regular students:

1. Create a new appointment (or edit existing)
2. Check the "Make Recurring" box
3. Choose pattern: Weekly, Bi-weekly, Monthly
4. Pick which days of the week
5. Set end date (or leave ongoing)

The system creates all future appointments automatically. If you need to cancel one instance, just delete that single appointment.

💡 Pro tip: "Every Monday at 6pm for 8 weeks" = one click. No more manual copying!

Your 24/7 virtual receptionist powered by Claude AI:

What it does:

• Answers questions about pricing, hours, services
• Shows available time slots
• Books appointments through natural conversation
• Works 24/7, even at 2am when someone can't sleep

Setup required: None! It's already live on your booking portal.

Add to your website: Just copy one line of code from Settings → AI Agent

Included free on all plans. No extra cost, no token limits.

The free plan is perfect for getting started:

• 1 staff member
• 25 bookings per month
• 10 active clients
• Basic calendar
• Client booking portal

What's NOT included: SMS notifications, AI agent, unlimited bookings, Google Calendar sync, waitlist

Free forever. No credit card required. No "trial ending" emails.

When you sign up, you get Plus features free for 45 days:

• Unlimited bookings
• Unlimited clients
• Unlimited staff
• SMS notifications (free credits)
• AI booking agent
• Google Calendar sync
• Waitlist auto-fill

After 45 days:

• You pick a plan ($10-$35/mo) or stay free
• No surprise charges - we'll email you reminders
• If you don't pick, you drop to the free plan

No credit card required to start the trial. Seriously.

Yes! Switch plans anytime from Settings → Billing.

Upgrading:

• Takes effect immediately
• We prorate the cost (you only pay for remaining days)
• New features unlock instantly

Downgrading:

• Takes effect at end of current billing period
• You keep current features until then
• No refunds for partial months

No contracts, no commitments. Switch as your business grows.

Two-way sync means never double-booking again:

1. Go to Settings → Integrations
2. Click "Connect Google Calendar"
3. Sign in with Google
4. Grant permissions (we only access your calendar events)
5. Done! Syncs automatically from now on

What syncs:

• Book in GigSchedule → appears in Google Calendar
• Book in Google Calendar → blocks time in GigSchedule
• Cancel/reschedule → updates both ways

Privacy: We never sell your data. See our Google Calendar Privacy Policy.

We only access what's needed for scheduling:

Google Calendar:

• Read access: Check for conflicts (prevent double-booking)
• Write access: Create/update/delete events for bookings
• We DON'T: Access your emails, contacts, files, or anything else

Apple Sign In:

• Just your name and email to create your account
• Nothing else

Read more: Google Calendar Privacy • Apple Sign In Privacy

No. Never. Not ever.

We make money from subscriptions, not from selling your data.

We don't:

• Sell your data to anyone
• Share it with advertisers
• Use it for marketing outside our service
• Train AI models on your private info

Your data is used only to:

• Provide the scheduling service
• Send notifications you've enabled
• Improve our product (anonymized analytics only)

Try these steps in order:

1. Wait 2-3 minutes - Sync happens every few minutes, not instantly
2. Check your connection: Settings → Integrations - is it showing "Connected"?
3. Disconnect and reconnect: Sometimes Google's tokens expire
4. Check permissions: Visit Google Permissions and make sure GigSchedule has calendar access
5. Still broken? Contact support with your error message

💡 Pro tip: Most sync issues resolve themselves by just disconnecting and reconnecting.

Check these things:

1. Is the client's phone number valid? Go to Clients → edit their profile - check for typos
2. Are SMS notifications enabled? Settings → Notifications - toggle them on
3. Do you have SMS credits? Settings → Billing - check your SMS balance
4. Is the client's phone number from a supported country? We support US/Canada/UK numbers

Still not working? Some carriers block automated messages. Have the client check their spam/blocked messages.